Warranty Policy

At Venewer, we are committed to designing reliable recovery products built for long-term performance. Each product is manufactured and tested in accordance with high-quality standards and is backed by this warranty for your peace of mind.

This warranty is valid only for the original purchaser and applies to products purchased directly from Venewer or through authorized sales channels.

We hereby provide the following warranty services:

Warranty Period

This warranty period commences on the date of delivery.

Red Light Therapy Panels

5-Year Warranty

Other Devices ( Wearable Devices, Mats, and Stands)

1-Year Warranty

Coverage

This warranty covers manufacturing and material defects that affect the normal operation of the product under normal use and in accordance with the product instructions.

Exclusions

Please note that this warranty does not provide coverage for damage or malfunctions arising from:

(1) Misuse, abuse, or accidental damage.

(2) Unauthorized disassembly, modification, or tampering.

(3) Improper installation (e.g., incompatible voltage or wiring).

(4) Exposure to extreme environmental conditions.

(5) Normal wear and tear.

(6) Damage caused by improper storage or transportation after the initial delivery by Venewer.

(7) Cosmetic damage that does not affect product functionality.

(8) Panels with removed, altered, or illegible serial numbers.

(9) Damage caused by natural disasters, fire, flooding, lightning, or other external events.

Report an Issue

If you experience a product malfunction, please contact our support team at Support@venewer.com. To help us expedite the response to your request, please provide:

(1) Order number or proof of purchase

(2) Clear photos or videos of the issue

(3) A brief description of the issue

Response

The Venewer Support Team will review your request and respond within 1–3 business days with a resolution or further instructions.

Resolution

If a warranty claim is approved, Venewer may, at its discretion:

Replace the defective product or component;

Repair the product;

Provide an equivalent replacement; or

Offer another appropriate solution when repair or replacement is not feasible.

If replacement of the defective part is carried out, Venewer will provide all the requisite guidance to resolve the issue.

If it is necessary to ship the product back, Venewer will provide instructions regarding shipping arrangements.

Venewer will cover all shipping costs associated with the approved warranty service.

We're Here to Help

Our commitment to supporting you doesn't end when your warranty does.

We’re here to support you throughout your ownership experience with Venewer. Whether you have questions about using your product, need troubleshooting assistance, or simply want guidance, our team is here to help.

If your product requires repair or replacement parts, we'll continue to provide service at reasonable service and parts charges.

The services described above do not extend or replace the applicable warranty coverage, which remains subject to the warranty period stated above.

Email: Support@venewer.com.