Shipping Policy

At Venewer, we strive to deliver your order as quickly, safely, and transparently as possible. The following information outlines our shipping process and delivery policies.

Free Worldwide Shipping

We offer FREE standard shipping worldwide on all orders placed through our official website.

There are no hidden shipping charges at checkout.

Order Processing

Orders are typically processed, packed, and prepared for shipment within 1–3 business day after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Fast & Flexible Fulfillment

To provide the fastest possible delivery, orders are fulfilled from our warehouses in the United States or China, depending on inventory availability and the destination country.

Estimated Delivery Time

Delivery times vary depending on product availability, shipping origin, and destination.

Most orders are delivered within:

Region	Estimated Delivery
United States	3–5 business days
United Kingdom	5–7 business days
Canada	5–10 business days
European Union	5–10 business days
Australia & New Zealand	5–10 business days
Singapore & Malaysia	5–7 business days
Rest of the World	10–15 business days
Some products may ship from our overseas warehouse depending on inventory availability. In these cases, delivery may take slightly longer.

Order Tracking

Once your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking information.

Import Duties & Taxes

No import duties or customs charges apply to your orders shipped to the United States, United Kingdom, Australia, Newzeland, Singapore,Malysia.

For destinations outside these regions, local customs authorities may charge import duties, taxes, or customs clearance fees, and are the responsibility of the customer.

Delivery Delays

While we work closely with our logistics partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

Should a delay occur, our support team will gladly assist in tracking your shipment and communicating with the carrier.

Refused or Undeliverable Packages

Whenever possible, we'll proactively notify you if any action is required to help ensure successful delivery. Our team will work with you to help prevent unnecessary returns and additional costs whenever we can.

If a package is refused by the recipient or cannot be delivered due to customer-related reasons, including refusal of delivery, failure to collect the package, an incorrect or incomplete shipping address, or failure to complete the required customs clearance process, the following policy applies.

 a. Refund

If the shipment is returned to Venewer and a refund is requested, the refund amount will be reduced by the actual outbound shipping cost incurred by Venewer, together with any return shipping, customs, handling, storage, or other logistics costs incurred during the return process.

 b. Reshipment

If you choose to have the order reshipped after it has been returned to us, Venewer will continue to cover the original outbound shipping cost. The customer will be responsible only for the return-related charges incurred and the shipping cost of the new shipment.

 c. Disposal by Carrier or Customs

In some cases, refused or undeliverable packages cannot be returned to Venewer and may be disposed of by the carrier or local customs authorities. If this occurs, we regret that we are unable to issue a refund, as the product can no longer be recovered.

Damaged or Missing Items

Please inspect your order immediately upon delivery.

If your package arrives damaged or if any items are missing, please contact us at Support@venewer.com within 3 calendar days of delivery.

To help us resolve the issue as quickly as possible, please include:

· Your order number

· Clear photos or videos showing the package and the damage (if applicable)

Please retain the original packaging until your claim has been resolved, as it may be required during the review process.

We will review your request within 1 business day and work with you to resolve the issue as quickly as possible.

 Order Changes & Cancellation

 Orders may be modified or cancelled before shipment.

 Once an order has been dispatched, it can no longer be cancelled and will be subject to our Return Policy.

 Questions About Shipping

If you have any questions regarding shipping or delivery, please contact us:

Email: Support@venewer.com

Our team will be happy to assist you.