Refund policy

We want you to feel confident when choosing Venewer. That's why we offer a 60-Day Trial for all our devices, giving you plenty of time to experience your product and decide whether it's right for you.

60-Day Trial

You may request a return within 60 calendar days of receiving your order by contacting Support@venewer.com.

Return requests submitted after the 60-day trial period cannot be accepted.

Return Eligibility

To qualify for a return, the product must:

Be returned within the 60-day trial period;

l Be in good condition with no excessive damage or misuse;

l Include all original accessories and components;

l Be returned in the original packaging.

Normal use during the 60-Day Trial will not affect your return eligibility. However, products showing signs of misuse, intentional damage, or unauthorized modification are not eligible for return.

Any complimentary gifts or promotional items included with your order must also be returned if requested.

Return Authorization

Before returning any product, please contact Support@venewer.com to obtain return authorization and return instructions.

To help us process your request as quickly as possible, please include:

1.Your order number;

2.A brief description of the reason for the return;

3.Clear photos or videos of the product and its packaging.

Returns sent without prior authorization may be refused.

Return Shipping

For returns requested under the 60-Day Trial due to personal preference or dissatisfaction, customers are responsible only for the return shipping costs and assume the risk of loss or damage during return transit.

Unlike many retailers, Venewer does not charge restocking fees or deduct the original standard outbound shipping cost from eligible returns made under our 60-Day Trial.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Venewer is not responsible for products lost or damaged during return transit.

If a returned order involves refused delivery, an undeliverable shipment, or other customer-related shipping issues, applicable shipping and logistics charges may be deducted from the refund in accordance with our Shipping Policy.

Inspection  Refund

Once your returned product has been received, we will inspect it to verify that it meets our return requirements within 1–3 business days.

If your return is approved, your fully refund will be issued to the original payment method within 1–3 business days.

Please note that your financial institution or payment provider may require additional processing time before the refund appears in your account.

Need Help?

If you have any questions about your return, please contact:

Support@venewer.com

Our team will be happy to assist you.