Terms of service

Terms of Service

Last updated: July 28, 2026

These Terms of Service ("Terms") govern your access to and use of venewer.com and the related online store, customer accounts, content, features, products, and services that link to these Terms (collectively, the "Services"). The Services are operated by Venewer Systems LLC ("VENEWER," "we," "us," or "our") and are hosted on Shopify.

By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Services. Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited.

1. Eligibility and Accounts

You must be able to enter into a binding contract under the law that applies to you to place an order. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

You agree to provide accurate, current, and complete information. You are responsible for protecting your account access methods, including any verification codes, and for activity under your account. Notify us promptly at support@venewer.com if you believe your account has been accessed without authorization. You may not sell, transfer, or assign your account.

2. Products and Website Information

We aim to describe and display our products accurately. Screen settings, lighting, manufacturing tolerances, and product updates may cause reasonable differences in color, appearance, dimensions, or other non-material details. Product specifications, availability, packaging, and features may change, provided that changes do not materially reduce the functionality of a product already ordered or affect rights available under applicable law.

We may limit quantities, discontinue products, or restrict sales by person, household, geographic region, or jurisdiction where reasonably necessary for inventory, fraud prevention, legal compliance, distribution, or serviceability.

3. Orders and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgment confirms that we received your order but does not necessarily mean that we accepted it. We accept an order when we send an acceptance or shipping confirmation, or otherwise begin fulfillment.

We may refuse or cancel an order before acceptance for reasons including product unavailability, pricing or description errors, payment or fraud concerns, suspected resale, shipping restrictions, or legal requirements. If we cancel after receiving payment, we will refund the amount charged for the canceled item. We may contact you using the information supplied with the order.

Products purchased through the Services are intended for use by the purchaser, whether for personal, household, professional, or facility purposes. A purchase does not authorize you to act as a VENEWER reseller or distributor, or to resell or commercially redistribute the products. Please contact us before placing an order for resale or distribution. Personal use, including taking a product to another country for your own use, is not prohibited by this section, subject to applicable import, export, and safety laws.

4. Prices, Taxes, and Payment

The price charged is the price displayed at checkout when the order is submitted, subject to correction of an obvious error before acceptance. Prices and promotions may change without notice and may be subject to separate promotional terms.

Shipping charges, taxes, duties, customs charges, and similar amounts will be shown or described at checkout where reasonably practicable. Unless we state that an order is delivered duty paid or collect those amounts at checkout, the recipient may be responsible for import charges imposed by the destination country, to the extent permitted by law.

You authorize us and the payment provider you select to charge the amounts shown at checkout. Payment options may depend on location, order value, eligibility, and provider approval. Financing or deferred-payment providers, including Klarna or Affirm when available, apply their own terms, privacy notices, eligibility checks, and credit decisions.

We may offer HSA/FSA payment or eligibility services through Truemed in the future. Availability or potential eligibility does not guarantee that a purchase is a qualified medical expense or that a plan administrator will approve payment or reimbursement. Truemed, licensed practitioners, and plan administrators make their own eligibility and reimbursement decisions under their own terms.

5. Shipping, Delivery, and Risk of Loss

Shipping and delivery dates are estimates unless we expressly agree otherwise. Delays may occur because of inventory, carriers, customs, weather, address issues, or events outside our reasonable control. We will provide updates and remedies required by applicable law.

Except where applicable law provides otherwise, risk of loss or damage passes to you when the order is delivered to you or a person you designate. If you independently arrange a carrier that we did not offer, risk may pass when the product is delivered to that carrier, where permitted by law.

Shipping destinations, estimated delivery windows, refused or undeliverable orders, and related terms are described in our Shipping Policy.

6. Cancellations, Returns, and Refunds

Contact us promptly if you want to cancel an order. We cannot guarantee cancellation after acceptance or fulfillment has begun. Returns, the VENEWER trial period, return-shipping responsibility, damaged or missing items, exclusions, and refund timing are governed by our Return and Refund Policy.

Review our Return and Refund Policy.

The Return and Refund Policy is in addition to any mandatory cancellation, withdrawal, refund, repair, replacement, or other consumer rights that apply in your location.

7. Limited Warranty and Statutory Rights

VENEWER products may include a written limited warranty. The applicable coverage period, eligibility, exclusions, claim process, and remedies are stated in the warranty available before purchase. If a product-specific warranty conflicts with these Terms on a warranty matter, the product-specific warranty controls.

Review our Warranty Policy.

Our written warranty provides rights in addition to rights that may arise under applicable consumer law. We do not exclude, restrict, or modify any guarantee, warranty, condition, remedy, or liability that cannot lawfully be excluded, restricted, or modified.

8. Product Use, Safety, and Health Information

Use each product only for its stated intended use and in accordance with its manual, warnings, contraindications, setup requirements, and safety instructions. Do not use a damaged, modified, or improperly installed product. Stop use and seek appropriate advice if you experience an unexpected or concerning reaction.

Website content is provided for general product and educational information. It is not individualized medical advice and does not replace diagnosis, treatment, or advice from a qualified healthcare professional. Product results vary. Nothing on the Services expands a product's labeled intended use or guarantees a particular health, recovery, performance, cosmetic, or other outcome.

Consult a qualified healthcare professional before use if you have a medical condition, are pregnant, take photosensitizing medication, have unusual light sensitivity, or are uncertain whether a product is appropriate for you.

9. Reviews, User Content, and Feedback

If you submit a review, image, video, comment, suggestion, or other content ("User Content"), you retain ownership of it. You grant VENEWER a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, and sublicensable license to host, store, reproduce, copy, edit, modify, adapt, translate, create derivative works from, publish, publicly display, publicly perform, distribute, transmit, and otherwise use that User Content, in whole or in part, in any format or media now known or later developed, to operate, improve, advertise, market, and promote VENEWER, the Services, and our products. This includes the right to crop, reformat, combine the User Content with other materials, and use the display name, handle, or attribution you submit with it. To the extent permitted by law, you waive, or agree not to assert, moral rights in the User Content.

You may ask us to stop making new uses of your User Content. We will make reasonable efforts to honor a valid request, but the request will not require us to recall, withdraw, or remove materials already produced, published, distributed, scheduled, or contractually committed before we acted on the request. The license will continue only as reasonably necessary for those existing materials and for archival, recordkeeping, dispute-resolution, and legal-compliance purposes. This section remains subject to applicable privacy, publicity, and consumer-protection law.

You represent that you have the rights needed to submit the User Content; that it is accurate to the best of your knowledge; that you disclose material incentives or relationships where required; and that it does not violate law or another person's intellectual property, privacy, publicity, or other rights.

User Content must not be unlawful, deceptive, defamatory, threatening, discriminatory, sexually explicit, exploitative, infringing, malicious, spam, unauthorized advertising, or harmful to the Services or others. We may moderate, refuse, or remove User Content where reasonably necessary, but we do not undertake to review every submission.

10. Intellectual Property

The Services and their text, graphics, photographs, videos, interfaces, software, product names, logos, designs, and other materials are owned by or licensed to VENEWER and are protected by intellectual property laws. VENEWER grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for lawful personal or internal business purposes.

Except as permitted by law or with our written authorization, you may not reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or commercially exploit the Services or their content. No rights are granted by implication.

11. Website and Services Use Restrictions

You may not use the website, customer accounts, content, or related online services to:

· Violate applicable law, sanctions, export controls, or another person’s rights.

· Engage in fraud, impersonation, harassment, abuse, deception, or unauthorized commercial solicitation.

· Upload malware or interfere with the security, availability, operation, or integrity of the Services.

· Collect personal information about others without authorization or attempt unauthorized access to accounts, data, or systems.

· Use scraping, crawling, copying, or automated tools in a manner that unreasonably burdens the Services or bypasses access controls, robots instructions, rate limits, or security measures.

· Reverse engineer, reproduce, commercially exploit, or misuse any part of the website, its software, interfaces, or content, except as expressly permitted by these Terms or applicable law.

We may use reasonable technical measures to protect the Services and may suspend or terminate access for a material or repeated violation of this section.

12. Third-Party Services and Links

The Services may contain links, integrations, payment methods, financing, reviews, social media, or other features provided by third parties. Their services are governed by their own terms and privacy notices. We are not responsible for third-party content or independent services, but this does not limit our responsibility for the products we sell or obligations that applicable law places on us.

13. Relationship with Shopify

Shopify provides the commerce platform that enables the Services. Purchases from the VENEWER store are transactions directly between you and Venewer Systems LLC, not Shopify. To the fullest extent permitted by law, Shopify is not responsible for VENEWER products, orders, fulfillment, warranties, returns, or customer support. Nothing in this section limits rights or claims that cannot lawfully be waived.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify and other providers may process personal information under their own notices when they act independently.

Review the VENEWER Privacy Policy and the Shopify Consumer Privacy Policy.

15. Errors and Corrections

We may correct typographical errors, inaccuracies, or omissions and update information. If an error materially affects an order you already placed, we will notify you and provide any choice or remedy required by law. We will not charge a corrected higher price without your agreement.

16. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access where reasonably necessary because of a material breach, fraud, security risk, legal requirement, or discontinuation of the Services. Termination does not affect accepted orders, accrued payment obligations, or provisions that by their nature should survive, including intellectual property, User Content licenses, disclaimers, liability limits, governing law, and dispute provisions.

17. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE, ACCOUNTS, AND OTHER ONLINE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT WARRANT THAT THEY WILL ALWAYS BE UNINTERRUPTED, SECURE, ERROR-FREE, OR COMPATIBLE WITH EVERY DEVICE.

PRODUCTS ARE SUBJECT TO THEIR EXPRESS WRITTEN WARRANTIES AND ALL MANDATORY STATUTORY RIGHTS. THIS SECTION DOES NOT DISCLAIM A WRITTEN PRODUCT WARRANTY OR ANY WARRANTY, GUARANTEE, CONDITION, OR REMEDY THAT CANNOT LAWFULLY BE DISCLAIMED.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VENEWER AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING FROM A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY A PARTY'S NEGLIGENCE, PRODUCT LIABILITY THAT CANNOT BE LIMITED, BREACH OF AN EXPRESS WRITTEN WARRANTY, OR ANY LIABILITY OR REMEDY THAT APPLICABLE LAW DOES NOT ALLOW TO BE LIMITED.

19. Indemnification

To the extent permitted by law, you will indemnify and hold harmless VENEWER and its affiliates, officers, employees, and agents from third-party claims, losses, and reasonable costs arising from your unlawful use of the Services, your material breach of these Terms, or User Content that violates another person's rights. This obligation does not apply to ordinary consumer use of a VENEWER product or to the extent a claim results from VENEWER's own act or omission.

20. International Consumers and Mandatory Rights

VENEWER sells to customers in multiple countries. Consumer-protection, distance-selling, product-guarantee, and other mandatory laws in your place of residence may give you rights in addition to these Terms. These Terms do not exclude, restrict, or replace those rights. If a provision conflicts with a mandatory local law, that law controls only to the extent of the conflict.

21. Governing Law and Disputes

Before filing a formal claim, please contact support@venewer.com and describe the issue so that we can try to resolve it. This informal process does not prevent either party from seeking urgent relief or exercising a right within an applicable limitation or cancellation period.

Except where mandatory consumer law provides otherwise, these Terms and disputes arising from them are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, and the state and federal courts located in New Jersey will have non-exclusive jurisdiction. If you are a consumer, you retain the benefit of mandatory protections of your country or state of residence and may bring proceedings in any court available to you under applicable law.

22. Changes to These Terms

We may update these Terms to reflect changes to the Services, our practices, providers, or law. We will post the revised Terms, update the "Last updated" date, and provide additional notice where required. Changes will apply prospectively from their effective date and will not reduce rights attached to an order already accepted unless permitted by law.

23. General Terms

If any provision is unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, reorganization, financing, or transfer of our business, provided that consumer rights are not materially reduced. These Terms and the incorporated policies form the agreement concerning the Services, except for any separate written agreement that expressly applies. Headings are for convenience only.

24. Contact Us

Questions about these Terms or an order may be directed to:

Venewer Systems LLC
100 Union Ave, Ste 230
Cresskill, NJ 07626
United States
Email: support@venewer.com